I felt that you dealt with matters in a highly professional and caring way.

On behalf of myself and the rest of the family I would like to thank you for the way you carried out my mother’s funeral.  I felt that you dealt with matters in a friendly but also highly professional and caring way.  Whilst one would not wish to be in a position to have to recommend funeral directors too often, I would have no hesitation whatsoever in making such a recommendation for your firm should the opportunity arise.