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Carol,
I would like to thank you for all you have done.  Right from the moment I walked in to the branch, you have delivered what you promised, to make it a special day for our Dad.  You have shown such kindness and compassion, and did everything with such professionalism.  Our mum couldn’t believe how kind you were when she came to say goodbye to Dad in the Chapel of Rest, you have eased the pain of a very difficult day.  You have been outstanding.  The gentlemen and the conductor made us feel like we were in such good hands.
Heartfelt thanks from every single member of the family, who couldn’t believe what an exceptional funeral you managed to deliver.  Thank you from the bottom of our hearts.