I would like to say how pleased we were with the service you provided.

For all your kindness and professionalism at what has been the most difficult time in my life, I want to thank you.  On behalf of *****’s sons and siblings and all those who attended his funeral I would like to say how pleased we were with the service you provided.  It made an extremely hard time a little easier to bear.  Special thanks to Sharon for taking time to make me a cup of tea and have chat.