Absolutely everything went to plan

I have to say that I am really amazed and delighted with the extremely kind and caring way that everybody has dealt with the whole matter of ****’s funeral arrangements. Absolutely everything went to plan, not only meeting our expectations, but greatly exceeding them.  I even received not only a letter from Randall’s Park but also a ‘courtesy’ phone call to tell me that your firm had collected her ashes ready for disposal.  The kindness and attention to detail shown to us, right from the moment that we walked in through your office door to when we finally drove away from Randall’s Park was exceptional and made what could have been a really difficult occasion, completely bearable.  I shall have no hesitation whatsoever in recommending your firm whenever I can. Thank you once again for all the kindness shown to us.