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Dear Jackie,
I am just writing to let you know how pleased we were with the way the funeral went last Friday.
Richard and his team did a great job, arriving punctually, guiding us from one formal part of the funeral to the next keeping us to schedule without rushing the proceedings. It was very reassuring to receive a phone call from Richard the evening before the funeral too. It turns out that he directed F****’s father’s funeral years ago – so we felt that there was a link between the two.
We were very grateful for the preparation and support from yourself and your colleague throughout the booking process. Your sensitive handling of our visit to the Chapel of Rest the day before the funeral made a difficult occasion feel much easier than anticipated.
We felt that R***’s body had been prepared with great care and looked very serene and peaceful.
Father Chris conducted a beautiful Mass and was very helpful in providing support for planning the order of service.
Everything went smoothly at the burial, the floral tribute was just as we expected from the order book – adapted as we had requested.
We shall certainly be able to recommend your service to others.